Voxbi features

The complete Voxbi catalog for teams in Luxembourg and Europe.

Call routing

Guide every inbound call toward the right person or workflow with context-driven logic.

Smart call routingRoutes calls with caller history, language, and priority tags to cut waiting times.
Time based routingAdapts call flows across opening hours, public holidays, and on-call rotations.
Multicast pagingBroadcasts announcements to specific devices or zones in seconds.
Interactive Voice Response (IVR)Guides callers with menu prompts, data dips, and speech recognition.
Call queuesKeeps callers informed while distributing work fairly across teams.
Ring policiesDefine how many people ring at once, in sequence, or in escalating tiers.
After call work (ACW)Gives agents structured time to finish notes before taking the next call.
Call priorityElevates urgent numbers or campaigns to the front of the queue.
Nearest numberConnects callers to the closest available branch based on their location.
Wake-up callSchedules automated calls for hospitality or maintenance reminders.

Extend office-grade calling to mobile workers without losing control of caller ID or compliance.

Fixed Mobile Convergence (FMC)Links desk phones and SIM cards so every device shares one identity and voicemail.
Mobile TwinningRings personal phones in parallel without exposing those numbers to callers.
Right to disconnectEnforces working hour boundaries so mobiles stop ringing after shifts end.
Call flippingMoves live calls between desk, mobile, and Teams in one tap.
Car integrationConnects Voxbi calls to in-car systems without compromising identity or quality.
On-Call response routingEnsures duty staff receive emergency calls with automated escalations.

Translate raw call activity into operations insight for supervisors and executives.

Live dashboardsShows queue load, agent status, and service levels in real time.
Advanced analyticsCombines historical data with custom metrics for deeper investigations.
Call InsightsIdentifies trends such as repeat callers, long silences, or compliance keywords.
Chronology of a callShows every step an individual call took from entry to hangup.

Give IT admins the governance, auditing, and security controls they need for enterprise deployments.

Easy PBX managementProvides a clear console to add users, numbers, and devices without complex scripts.
Single Sign-On (SSO)Connects Voxbi with corporate identity providers to simplify access control.
Role-Specific accessApplies least privilege by assigning granular roles to admins, supervisors, and partners.
Detailed change trackingRecords every configuration change for compliance and quick rollback.
Anti-fraud protectionUses behavioural monitoring to block suspicious calls and toll fraud.

Help teams share context, coach colleagues, and coordinate in real time.

Simplified internal callsGives colleagues short extension dialing and status awareness across devices.
Call commentingLets teammates leave written notes linked to each call record.
Call monitoringAllows supervisors to listen, whisper, or barge into calls for coaching and compliance.
Video conferencingLaunches ad-hoc video sessions from any Voxbi conversation.
Blind transferTransfers calls instantly without staying on the line.
Attended transferLets staff introduce the call before handing it over.
Call pickupAllows colleagues to answer ringing extensions within their group.

Provide the day-to-day tools that keep calls, messages, and contacts organised.

Multi-platform softphoneDelivers the full Voxbi experience on Windows, macOS, iOS, Android, and browsers.
Scheduling and callingConnects calendars with Voxbi to launch calls or meetings directly from invites.
Click to callLets users start calls from CRM, ERP, or browser pages with a single click.
VoicemailCaptures missed calls with transcription, forwarding, and shared mailboxes.
Click to dialPlaces outbound calls through the desk phone after initiating from the computer.
Tap to callLaunches calls from mobile web pages or apps with your Voxbi identity.
Group SMS sendingDelivers SMS messages from Voxbi numbers to multiple recipients at once.
E-mail based faxSends and receives faxes through email while keeping audited delivery proofs.
Contact syncingKeeps personal and shared contact lists aligned across every device.

Connect Voxbi with the tools your teams already use to create a single source of truth.

Third-party integrationsPre-built connectors sync Voxbi with popular CRMs, ticketing, and ERP systems.
Caller insight cardsDisplays context cards with CRM data, recent tickets, and notes when calls arrive.
WebhooksPushes call events to your systems in real time for custom workflows.
API accessOffers RESTful APIs to manage users, numbers, and analytics programmatically.
Windows app hooksIntegrates Voxbi with Windows applications for presence and call control.
macOS call automationConnects Voxbi with macOS features like CallKit and Shortcuts.
External call storageStores recordings and metadata in your preferred storage for governance and analytics.

Core telephony functions that ensure every call sounds professional and follows policy.

Call recordingRecords inbound and outbound calls with flexible retention and access controls.
Call transcriptionTurns recordings into searchable text for faster reviews.
Custom greetingsPlay personalised greetings based on caller, queue, or schedule.
Music on holdDelivers licensed music or announcements while callers wait.
Parallel callsAllows users to handle multiple calls at once with clear visual cues.
Call forwardingRedirects calls to other extensions, mobiles, or external numbers based on rules.
Do Not Disturb (DND)Blocks calls during focus time while allowing critical overrides.
Block listsStops unwanted callers automatically at the network edge.
SIP compatibilityWorks with a wide range of SIP desk phones, softphones, and SBCs.
Secure data transmissionEncrypts call signalling and media to protect conversations.
Bring Your Own Carrier (BYOC)Connects Voxbi to external SIP trunks when you need specific carrier agreements.

Tempus extends Voxbi with workforce management tools for tracking time, attendance, and shifts.

Time attendanceCaptures clock-ins from mobiles, browsers, or badge readers with live dashboards.
Time tracking reportsProduces export-ready timesheets with overtime, breaks, and project tags.
Holiday requestsStreams leave requests through manager approvals with automatic balance updates.
Country trackingLogs workdays per country to support tax and social security reporting.
Badge deviceConnects RFID, NFC, or QR readers that sync attendance straight into Tempus.
Payroll with salary.luExports approved time data directly into salary.lu payroll workflows.
Time shift managementPlans rosters and compares planned versus actual hours in one console.