Time-based routing
Voxbi Cloud PBX time-based routing checks your business calendars before sending calls. Voxbi ensures callers hear the right greeting and reach the right team whether it is business hours or a public holiday.
Key capabilities
- Create calendars for each site or department with recurring and one-off events.
- Pair calendars with IVR prompts, voicemail, or standby teams without manual changes.
- Set up temporary overrides for unexpected closures or staff meetings.
Where it helps most
A cross-border office follows Luxembourg, German, and Belgian holidays with distinct call flows.
An e-commerce support desk diverts calls to an outsourced team during late shifts automatically.
A training day redirects calls to recorded updates while keeping emergencies online.
FAQs about time-based routing
Can admins override schedules quickly?
Yes. They can activate an emergency profile from the dashboard, which temporarily replaces the calendar rules.
Do calendars support multiple time zones?
Calendars store time zones per site so multinational teams apply local business hours correctly.
How are schedule changes tracked?
The audit log records who modified a calendar, what changed, and when it was published.
Next steps
Share your current workflows and we will map how time-based routing fits into your rollout. We review dependencies, train your administrators, and define testing checklists.