Call recording
Voxbi Cloud PBX call recording captures inbound and outbound conversations with granular policies. Voxbi encrypts stored files and keeps audit logs for every playback or export.
Key capabilities
- Activate mandatory recording for selected queues or trigger on demand from any device.
- Store recordings in encrypted storage with role-based access and detailed audit trails.
- Apply retention policies per department to meet legal or contractual requirements.
Where it helps most
A financial advisory desk records investment discussions and restricts playback to compliance officers.
A customer care team trains new agents by reviewing tagged recordings from successful calls.
A field service department starts recordings from the mobile app when explaining on-site fixes.
FAQs about call recording
Can callers be notified about recording?
Yes. Add pre-call announcements or periodic reminders so callers know conversations are recorded, satisfying transparency rules.
How secure is stored audio?
Recordings are encrypted at rest and in transit. You can limit download permissions and receive notifications when files are exported.
Can we integrate recordings with our CRM?
Use the Voxbi API or CRM connectors to attach recording links to customer tickets or opportunities automatically.
Next steps
Share your current workflows and we will map how call recording fits into your rollout. We review dependencies, train your administrators, and define testing checklists.